Restaurants Can't Automate Hospitality, No Matter the AI Tools for Business

Restaurants are often misunderstood as businesses that can be optimized with technology to increase efficiency and reduce costs. However, this approach neglects a fundamental aspect of the industry: human interaction is at its core. As someone who has spent years working in restaurants, from serving tables to cooking as a private chef, it’s clear that what customers want when they dine out isn’t just good food – it’s an experience.