Halo Unveils AI-Powered Tools for MSP Automation and Growth

Halo, a UK-based provider of PSA (Professional Services Automation) solutions, has launched several new offerings aimed at helping Managed Service Providers (MSPs) automate more of their operations, expand into larger accounts, and reduce the cost of running their service management platforms. The company made these announcements during its participation in The Channel Company’s XChange August conference in Washington D.C. this week.

Halo is reducing pricing for existing partners, with prices falling at the beginning of 2026. According to Halo executive Tim Barton-Wines, further reductions are promised when the vendor reaches certain growth milestones. This move is likely to make Halo’s solutions more attractive to MSPs looking to streamline their operations and improve efficiency.

The biggest product announcement from Halo was its new AI Studio capability, which allows partners to create, configure, and deploy AI agents directly through Halo’s user interface. Barton-Wines explained that with the AI Studio, MSPs can use these agents for a wide range of tasks, including service desk triage, sales, customer success management (CSM), reporting, and quarterly business reviews.

According to Barton-Wines, ‘you can basically create AI agents, and you can create as many as you wish for projects, for service, for sales, for CSM, for reporting, for QBRs.’ He noted that MSPs can decide what model the agent uses, give it prompts and instructions, and deploy it within the UI. This capability is expected to help MSPs automate routine tasks and free up staff to focus on higher-value activities.

Halo is also pushing deeper automation through AI-driven ticket classification and dispatch. The company’s domain separation feature allows MSPs to create separate Halo environments for customers while maintaining connectivity between them through two-way API ticketing. This enables MSPs to move further upmarket and create new recurring-revenue opportunities by providing a more comprehensive service delivery experience.

For the Automated AI Triage, it can analyze incoming tickets, compare them with historical incidents, and determine categories and urgency. Barton-Wines explained that ‘the idea is to fix it before they feel it.’ He noted that this predictive model could allow MSPs to anticipate demand and automate routine requests, making their operations more efficient.

Halo has also launched its Model Context Protocol (MCP), which allows MSPs to use Halo as a central interface across tools. According to Barton-Wines, ‘the world is going for service delivery where you’re going to be under a single UI on your service desk.’ This means that technicians won’t have to leave the screen and can bring up, execute, and fix issues across an orchestration layer across all of their toolsets.

Halo partner John Douglass, president and CEO of Wichita-based Pileus Technologies, has already seen significant benefits from Halo’s AI and MCP push. He noted that ‘everything that Halo is doing is just helping us tremendously.’ The company is tailoring and automating workflows around its own processes using the new capabilities.

Douglass said that his team is experimenting with different configurations of the AI agents to automate various tasks within their instance. According to him, ‘there’s just so many things that we’re tweaking in our instance… it’s helping tremendously.’ This level of customization and automation is expected to help MSPs like Pileus Technologies improve efficiency and reduce costs.

Halo’s new offerings are designed to address the growing need for automation and AI-powered tools among businesses. With its AI Studio, Automated AI Triage, and MCP capabilities, Halo aims to provide a comprehensive solution for MSPs looking to streamline their operations and expand into larger accounts.