GTT Expands Envision APIs for Enterprise Networking Automation and AI-Powered Quoting Tools

GTT Communications, a leading provider of networking and security services to multinational organizations, has expanded its API access across GTT Envision. This move aims to simplify the integration of GTT’s capabilities into existing systems and workflows for enterprise and wholesale customers as well as Technology Services Distributor (TSD) partners.

The enhanced APIs adhere to REST standards and build on GTT’s existing API capabilities. They offer improved service assurance ticketing for all GTT products and services, along with two quoting APIs designed specifically for high-volume connectivity products such as broadband, 5G Fixed Wireless Access, and dedicated internet access (DIA).

These new APIs are tailored to meet the needs of enterprises, wholesale providers, and TSDs. They require automation and management tools that can run infrastructure operations at accelerated speeds to quickly adapt to changing business drivers and needs.

According to Tom Major, Senior Vice President Product Management at GTT, ‘Enterprises, wholesale providers, and TSDs need automation and management tools that help run their infrastructure operations at accelerated speeds.’ The enhanced GTT Envision APIs provide enterprise customers with simplified global incident and service request management. Wholesale providers and TSDs receive real-time access to an AI-enhanced quoting tool.

Gartner notes that network automation adoption in the enterprise lags behind server automation, as more than 60% of enterprise networking activities are performed manually. Limited network automation creates bottlenecks in provisioning and incident resolution while increasing human errors.

Drawing on over two decades of experience integrating and managing global networks across six continents, GTT designed these new API capabilities to support the automation of networking management across multiple vendors and service types.

The new GTT Envision APIs include a Service Assurance Ticketing API for simplified global incident and service request management. This allows customers to create, read, update, and monitor incident and service request tickets directly from within their existing systems. The API offers complete ticket visibility, built-in governance, and real-time response capabilities through webhooks.

The Service Assurance Ticketing API supports all GTT services, including managed networking, security, cloud, and professional services. It helps customers streamline their operations by automating incident and service request management across multiple vendors and service types.

GTT has also introduced two quoting APIs for TSDs and wholesale markets. These APIs enable instant quote creation and configuration while keeping information continuously synchronized between the partners’ systems and GTT Envision.

The GenAI-powered address validation from GTT EnvisionDX offers accurate and confirmed pricing across 11 million serviceable business addresses and site options from more than 3,000 connectivity partners. This feature is particularly beneficial for TSD quotes for broadband, 5G Fixed Wireless Access, and DIA as well as wholesale partner quotes for these services.

Developers can access comprehensive documentation, resources, and setup guides at the GTT Developers Hub to begin integrating GTT Envision capabilities with existing business system workflows. This move aims to simplify the integration process and make it easier for developers to leverage GTT’s AI-powered tools for their businesses.