Claude AI Services Experience Widespread Errors, Now Fully Recovered

Claude’s official incident report has been resolved, and services are operating normally since recovery. The issue affected multiple platforms, including claude.ai, Claude Console, the Claude API, Claude Code, and Claude Cowork.

The impact was felt from 07:00 PT to 07:59 PT, with users experiencing failed requests, errors loading or sending conversations, and being asked to sign in again. However, retrying may have succeeded in some cases.

Claude’s team initially reported elevated error rates affecting claude.ai, including the desktop and mobile apps, as well as Claude Code and Cowork. Some requests to the Claude API were also returning errors.

The investigation into the issue began with reports of degraded performance affecting multiple services, including platform.claude.com, the Claude API, Claude Code, and Cowork. The team provided regular updates on their progress in resolving the issue.

A mitigation was applied, which led to a significant drop in error rates. However, some sign-in attempts, account actions, and sessions for Claude Code and Cowork were still failing at this point.

The errors that began at 14:00 UTC were mitigated at 14:36 UTC, with existing conversations mostly working again. A second issue prevented many users from signing in, starting new chats, voice conversations, and Claude Code or Cowork sessions, making purchases, and uploading files.

Users who were signed in were advised not to sign out, as this would likely cause further issues. The team worked on a fix and provided regular updates within 30-minute intervals.

As of 14:59 UTC, most services had recovered, with signing in, starting new chats, voice conversations, Claude Code and Cowork sessions, purchases, and file uploads working again. However, some messages sent between 14:00 and 14:59 UTC may not have been saved.

The issue was fully resolved by the time all services were operating normally at 14:59 UTC. The team continued to monitor the situation closely.