Fujitsu Embeds AI Across Enterprise with Microsoft 365 Copilot

Fujitsu Limited, a leading global technology company in Japan, is making AI an integral part of its employees’ daily work. This initiative aims to create new business models and services while accelerating transformation across the entire enterprise.

To stay competitive as generative AI evolves, Fujitsu has set out to transform its core business processes around AI and make the work itself AI-enabled. This effort aligns with the company’s purpose of making the world more sustainable through innovation.

Fujitsu has launched a comprehensive AI initiative with approximately 100,000 Microsoft 365 Copilot licenses. The rollout began in April 2026, following an initial trial of 7,500 licenses in July 2025 and an expansion to 30,000 licenses in January 2026.

Microsoft 365 Copilot provides a familiar interface connecting employees with AI agents and business systems. According to Masayuki Wada, Head of Corporate Digital Unit at Fujitsu Limited, this integration gives the company a practical foundation for transforming everyday work.

The trial demonstrated broad value across the organization, leading to a company-wide rollout of approximately 100,000 licenses in April 2026. This deployment is part of Fujitra, the company’s internal digital transformation network, which has helped expand AI adoption across the enterprise.

Fujitsu aims to become ‘a technology company that realizes net positive through digital services’ by 2030. Its Management Vision 2035 identifies the coming years as a period of technology-led value creation. Through its Customer Zero approach, Fujitsu applies AI-driven transformation within its own operations and shares the resulting experience with customers.

The first priority is to transform core business processes around AI and make work itself AI-enabled, according to Wada. Looking beyond internal transformation, Fujitsu aims to create a broader AI-ready society by combining its own AI technologies with those available in the market.

Fujitsu’s vision for a multi-agent work environment envisions Microsoft 365 Copilot as a familiar entry point to specialized agents and business systems. Employees could access these capabilities through tools like Microsoft Teams and Microsoft Outlook, rather than navigating each system separately.

The company has invested in training, engagement, and knowledge sharing to encourage adoption of AI technologies. Hands-on seminars and training videos have been created so employees can learn at a level suited to their experience.

Outstanding use cases are recognized through the AI & DDM Award and the Teppan Agent Contest. These efforts have helped keep usage above 90% as of June 2026, while producing a growing number of AI-agent use cases.

Some use cases deliver substantial operational improvements, such as automating initial responses and classification for service desks receiving close to 300,000 inquiries annually. Employees can focus more on higher-value activities like improving knowledge content and AI accuracy.

Fujitsu is advancing automation in sales, systems engineering, procurement, finance, and accounting by redesigning business processes around AI. New agents support executives by visualizing information and generating reports and customer profiles.

The company sees these examples as demonstrations of how AI can help create greater value across the organization. By sharing and recognizing these kinds of examples through programs like its awards, Fujitsu wants to create a culture where everyone is motivated to use AI.

Fujitsu’s vision for the future involves accelerating AI-driven business transformation while building a robust foundation capable of governing various technologies. The company plans to move forward by continuously improving what is available today rather than waiting for every component to be in place.

The partnership with Microsoft Japan has played a crucial role in shaping Fujitsu’s approach to AI adoption and its vision for the future of work. Miki Tsusaka, President of Microsoft Japan, joined Fujitsu President Takahito Tokita in a company-wide global event in April 2026, reinforcing both companies’ commitment to AI-driven business transformation.

Fujitsu is exploring ways to extend the benefits of AI to employees working in customer or security-restricted environments where Copilot is unavailable. The company aims to create value and maximize impact by flexibly incorporating and combining technologies as they evolve.

The effects of AI adoption are being studied using causal-analysis technology, which helps identify factors connecting AI adoption with financial outcomes. Fujitsu plans to use these factors as intermediate key performance indicators to make the impact of AI more visible.

Fujitsu is moving forward with its AI initiative by continuously improving what’s available today and adapting it for future needs. This approach aligns with the company’s vision of creating a culture where everyone uses AI to drive business transformation.

The partnership between Fujitsu and Microsoft Japan has been essential in shaping Fujitsu’s approach to AI adoption and its vision for the future of work. Both companies are committed to driving innovation through AI technology.

Fujitsu is focused on accelerating AI-driven business transformation while building a foundation that can govern various technologies. This requires continuous improvement and adaptation, ensuring that what’s available today meets evolving needs.

The company sees its use cases as examples of how AI can drive greater value across the organization. By sharing these experiences through programs like its awards, Fujitsu aims to create a culture where everyone is motivated to use AI technology effectively.

Fujitsu is committed to making AI an integral part of its operations and using it to transform business processes. The company wants to create a future where AI-driven transformation becomes more visible in financial outcomes, enabling informed decision-making.